STORE and PRIVACY POLICY
Customer Care
At Avezda, our goal is to ensure that every step of your experience—from browsing to buying—is secure, transparent, and customer-focused. This policy outlines the key principles that govern our online store and your interaction with it.
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Your satisfaction is at the heart of everything we do. Whether you have a question about our products, need support with an order, or simply want to learn more about Loom™, we are here to help.
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We aim to respond to all customer service emails within 24–48 hours, Monday to Friday.
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For product support, order issues, or general enquiries, please email: support@avezda.com
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If you encounter any problems with the website or checkout process, don’t hesitate to reach out.
We believe in personal, human service - no bots, no scripts, just real people ready to assist you.
Privacy & Safety
We respect your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard your data when you interact with avezda.com.
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What We Collect
When you make a purchase, sign up for newsletters, or interact with our website, we may collect the following information:
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Full name
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Email address
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Shipping and billing addresses
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Phone number
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Payment information (securely processed via third-party providers)
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Purchase history and site interaction data
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Device and browser information (via cookies)
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How We Use Your Information
We use your personal data to:
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Process and deliver your orders
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Communicate order updates and customer service responses
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Provide personalised product recommendations or promotions (only if you've opted in)
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Improve website functionality and customer experience
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Prevent fraud or misuse of our services
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Your information is never sold to third parties. We only share necessary details with trusted service providers, such as payment processors, logistics partners, and email platforms, strictly for the purpose of fulfilling your order or requested services.
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Online Advertising & Social Media
To improve our marketing and ensure that our promotions are relevant to your interests, we may use your data to deliver targeted ads via platforms such as:
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Facebook
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Instagram
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Google Ads
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Pinterest
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TikTok
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Other similar digital advertising networks
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These ads may appear based on your interactions with our website or other sites in the digital ad ecosystem.
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We may use cookies, pixels, or similar tracking technologies to:
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Measure ad performance
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Build audiences for re-marketing campaigns
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Limit how often you see specific ads
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Deliver content based on your preferences
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We never share personally identifiable information with advertisers. Any data used for advertising purposes is anonymised or pseudonymised and processed securely.
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If you'd like to manage your ad preferences, you can:
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Adjust your social media ad settings directly via Facebook, Instagram, or Google
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Use a browser extension or opt-out tool such as the YourAdChoices platform
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Control cookie settings on our site using our cookie consent banner
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Cookies
We use cookies to:
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Keep track of your shopping cart
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Save login preferences (if applicable)
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Analyse site traffic and performance
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Support advertising efforts
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You can disable cookies in your browser settings, but this may affect site functionality.
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Security
Your data is protected through:
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SSL encryption across the entire site
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Secure, PCI-compliant payment gateways
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Regular updates and monitoring of our site infrastructure
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We do not store full credit card details on our servers.
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Your Rights
You have the right to:
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Request access to the data we hold about you
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Request correction or deletion of your data
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Opt out of marketing emails at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
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To make a data-related request, please contact us at support@avezda.com.
Wholesale Inquiries
Interested in stocking Loom™ or purchasing in bulk for resale, retail, or professional use?
We welcome wholesale partnerships and volume orders. Please contact us at support@avezda.com with the following:
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Your name and company name (if applicable)
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Type of business (e.g., retail, spa, online store)
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Estimated order quantity
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Location
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A member of our team will get back to you within 2–3 working days with pricing, MOQs, and terms.
Payment Methods
We offer a variety of secure payment options at checkout for your convenience:
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Accepted Payment Methods
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Debit Cards: Visa Debit, Maestro, Electron
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Credit Cards: Visa, MasterCard, American Express
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PayPal: Fast, secure checkout via your PayPal account
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Google Pay: Available on supported Android devices and Chrome browsers
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Apple Pay: Available on supported Apple devices and Safari browsers
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All payments are securely processed through encrypted third-party gateways. We do not store your full payment details on our servers.
If you experience any issues with your payment or have questions about security, please contact support@avezda.com.